NAB’s healthcare operation launches digital invoicing tool

In a groundbreaking move, National Australia Bank (NAB), one of the nation’s leading financial institutions, has unveiled a pioneering digital invoicing technology aimed at simplifying and expediting interactions between healthcare and disability providers and National Disability Insurance Scheme (NDIS) participants. This revolutionary initiative, the first of its kind among Australia’s big four banks, promises to reshape the landscape of healthcare transactions, ultimately affording NDIS participants enhanced access to a broader spectrum of healthcare practitioners.

At the helm of this transformative undertaking is NAB’s dedicated healthcare claiming solution, known as HICAPS, which is renowned for its commitment to delivering secure, user-friendly, and all-encompassing product innovations. The deployment of this cutting-edge technology underscores NAB’s unwavering leadership in championing efficient and streamlined financial solutions.

NAB’s Group Executive of Business and Private Banking, Andrew Irvine, articulated the significance of this innovation, stating that historically, healthcare payment systems have been cumbersome and difficult to navigate, which has resulted in poor user experiences for healthcare providers and patients alike.

Tailored to meet the needs of businesses delivering healthcare and disability services to plan-managed or agency-managed NDIS participants, HICAPS NDIS Invoice Anyone targets a significant portion of the estimated $36 billion spent on National Disability Insurance Agency (NDIA) services during FY23. Accompanying this innovative solution is the HICAPS Terminal, designed to cater to the needs of self-managed NDIS participants, further extending the reach and applicability of this transformative technology.

Furthermore, the guidance provided by HICAPS customer service has been invaluable, aiding businesses like Peninsula Foot Clinic in seamlessly integrating this transformative solution into their daily operations.

NAB’s foray into the digitalisation of healthcare transactions exemplifies its commitment to driving innovation, simplification, and efficiency within the financial sector. This groundbreaking initiative promises to elevate the standards of healthcare payment systems while empowering healthcare providers and patients alike with a frictionless and transparent experience.