Banco Falabella

Banco Falabella is a bank that offers savings and current accounts, debit and credit cards, online banking, and other financial services. The company belongs to Grupo Falabella, a multinational Chilean company with presence in 7 countries (Chile, Colombia, Peru, Argentina, Brazil, Uruguay and Mexico), 5 different business lines (financial services, fashion and electronics, supermarkets, marketplace, home improvement and real estate) and has total revenues of US$13.4 bn as of March 2021.

Banco Falabella serves customers in Colombia since 2006, is the 4 th issuer of credit cards in the country and has been rated AAA by Fitch Ratings during the past 8 years. The company operates with 88 offices in Colombia, has more than 1.5 million clients and more than 2,000 collaborators. Banco Falabella is an important player in digital banking in the country, with platforms that allow all its clients to self-manage, such as the Mobile App, Online Banking and immediate support through WhatsApp and Facebook.

The company continues to make progress towards a fully digital bank by growing the digital customer base, accelerating digital product openings, reducing physical footprints, and deepening interactions with customers through digital products. Banco Falabella fosters an entrepreneurial culture driven by their values: exceed customer’s expectations, make things happen, meritocracy and purposeful actions.