Most Customer-Focused Bank – Dominican Republic 2024 –

Outstanding Online Banking Platform – Dominican Republic 2024 –

Banco Promerica Dominican Republic, part of Grupo Promerica, boasts over 20 years of local presence, focusing on personal clients, small and medium enterprises, corporate and institutional clients, as well as credit cards and payments businesses.

In recent years, the organization has shifted its focus towards digital transformation and enhancing customer experience to better serve multiple segments. Throughout 2023, Promerica expanded its capabilities across different contact channels including more self-service options to their customers improving the way of interaction. In addition, the institution continued to fortify its technological infrastructure, these efforts have facilitated the integration of new solutions, empowering clients with greater autonomy in acquiring products and services and enabling swift and secure transactions.

By the end of 2023, the financial institution had achieved significant growth, with a gross financial margin of US$44.6 million, assets totaling around US$968.3 million, and a loan portfolio reaching US$547 million—a remarkable 31% growth rate over the past four years.

Grupo Promerica stands out as one of the most prominent regional financial groups in The Americas, boasting total assets of approximately US$21.7 billion and equity of around US$1.8 billion. With a clientele exceeding 3.7 million and a network of over 812 branches and 1,283 ATMs, the group comprises nine banks operating across Central America, Ecuador, the Cayman Islands, and the Dominican Republic.

Through its comprehensive range of financial services, Banco Promerica remains steadfast in its commitment to fostering financial inclusion and driving economic progress in the diverse societies and communities it serves.