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nCino Upgrades Omnichannel Functionality


nCino, a leading provider of cloud banking solutions, has announced the expansion of omnichannel functionality within its Consumer Banking Solution.

In a press release issued on Monday, April 1st, nCino highlighted the significance of the expanded omnichannel capabilities, emphasising the importance of enabling bankers to interact with consumers seamlessly across various channels according to their preferences. Law Helie, General Manager of Consumer Lending at nCino, underscored the company’s commitment to improving both the efficiency and accessibility of key processes for financial institutions and their customers.

The latest enhancements to nCino’s Consumer Banking Solution aim to streamline the multi-product origination experience by introducing more intuitive workflows for front-end users and in-branch bankers. This simplification of processes is poised to drive operational efficiency and enhance customer satisfaction.

Moreover, nCino has introduced more robust headless APIs, designed to reduce development and maintenance costs for financial institutions when integrating complex processes with their digital infrastructure. By leveraging these APIs, banks and credit unions can seamlessly connect disparate systems, enabling a more cohesive and integrated customer experience.

Among the additional enhancements to nCino’s Consumer Banking Solution are embedded analytics and intelligent cross-sell functionality. These features provide data-driven insights to aid decision-making processes and facilitate personalised product recommendations for customers, thereby enhancing engagement and driving revenue growth.

Furthermore, nCino has introduced indirect lending functionality, which enables financial institutions to seamlessly connect indirect auto lending clients with their suite of banking products. This integration facilitates a frictionless customer journey, from loan origination to account opening, consolidating customer relationships and driving business growth.

Law Helie reiterated nCino’s dedication to addressing the evolving challenges of consumer banking through technological innovation. He emphasised the company’s deep understanding of industry dynamics and its commitment to leveraging technology to deliver tangible solutions.

These enhancements complement nCino’s existing Software-as-a-Service (SaaS) platform, which empowers financial institutions to streamline client onboarding, loan management, and account opening processes. With over 1,800 financial service providers globally leveraging the nCino platform, the company continues to be at the forefront of driving digital transformation within the financial services industry.

The announcement comes amidst growing consumer demand for seamless banking experiences, as highlighted by a recent Intelligence report. With nearly 70% of consumers in the United States and Australia expressing interest in a single app for managing banking, investments, and shopping activities, the need for comprehensive omnichannel solutions has never been more pressing.

In a separate development, nCino revealed plans to acquire DocFox in March, aiming to enhance its suite of solutions for simplifying and automating onboarding experiences for commercial and business banking clients. This strategic acquisition underscores nCino’s commitment to delivering best-in-class solutions tailored to the evolving needs of the financial services industry.

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